Grunbiotics Returns Policy

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Grunbiotics will offer you an exchange or refund provided that:

  • You return the item within 7 days of purchase;

  • You produce your original Grunbiotics receipt, online tax invoice or other adequate proof of purchase at the time you return the item;

  • The item must not have been used or damaged in any way including that

    • It is in its original packaging including manuals, pamphlets and all accessories;

    • It is unopened, unused and in its original saleable condition

If these requirements are not satisfied Grunbiotics reserves the right not to offer an exchange or refund for change of mind returns.

Other returns

Grunbiotics will accept product returns and provide you with an exchange or refund where:

  • The product is faulty or is not of acceptable quality, or

  • Significantly different to those shown or described to you, or

  • The product is not fit for its intended purpose, or

  • The product is unsafe, and

  • You can present your Grunbiotics receipt, online tax invoice or other adequate proof of purchase.

Grunbiotics may elect to investigate the product to determine the nature of the problem. Grunbiotics reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

*Products must be of acceptable quality, that is:

  • safe, lasting, with no faults

  • look acceptable

  • do all the things someone would normally expect them to do.

Acceptable quality takes into account what would normally be expected for the type of product and cost.

Grunbiotics reserves the right to:

Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

  • Your original Grunbiotics receipt or online tax invoice are the best form of proof of purchase

  • Refunds will be issued using your original payment method

For Online Orders:

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact our Customer Service Team to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.

For returns under Australian Consumer Law, please contact our Customer Service Team to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.